Returns & Refunds
At Azuma Outdoors, we believe that the process of returning purchases should be as simple as making them. Therefore, we've developed an easy-to-understand return and exchange policy. We're always here to assist you throughout the process!
Understanding Our Return Policy
We acknowledge that you may sometimes change your mind about a purchase made online. If you decide you no longer want an item, just send it back within 30 days of receipt for a full refund or exchange. However, ensure the item is:
- Still in its original packaging with the tags attached
Please note that due to hygiene concerns, we can't accept returns or exchanges on certain items such as wigs, hosiery, underwear, and swimwear. If you're unsure whether your item falls into this category, don't hesitate to contact us before returning it.
Who Covers the Return Shipping Cost?
If you're returning an item because you've changed your mind, you'll need to cover the return postage cost. Unlike other companies, we make a difference by refunding the full cost of the items plus any delivery charges you paid when placing your order!
What If I Receive a Faulty or Incorrect Item?
In the unlikely event that you receive a faulty item or an item that you didn't order, we take full responsibility. We'll remedy the situation as quickly as possible.
How About Exchanges?
Exchanges are hassle-free! If you need a different size or colour, return the unwanted item at your own expense. We'll send your new item for free, so there won't be any additional delivery charges. For faster service, we recommend re-ordering the desired item in the size or colour you want and then returning the unwanted item for a full refund.
How to Arrange a Return or Exchange
Follow these steps to arrange a return or exchange:
Contact our customer service team either by:
- Calling us at 01294 204004 (Mon-Fri 8 am - 4 pm)
- Emailing us at email@example.com
Explain your reason for the return in an email or call. If the item is faulty or damaged, include as many clear pictures as possible. This will help us determine the best solution for you.
Wait for our team to authorise your return. Please refrain from sending items back without our prior approval.
Remember, we're here to help make your return or exchange process as smooth as possible.
If you need help with the return process, our customer service team is ready to assist. Reach us by phone at 01294 860030 (Mon-Fri 8 am - 4 pm).
Please send all returns to:
Please keep in mind that this policy does not affect your statutory rights.
For our full Terms & Conditions please click here.